Twitter names resident grievance officer

Twitter has named Vinay Prakash as its resident grievance officer (RGO) for India, in line with the corporate’s web site.

The U.S.-based firm has been within the eye of a storm over its alleged failure to adjust to the brand new IT guidelines in India, which mandates, amongst different necessities, the appointment of three key personnel — chief compliance officer, nodal officer and grievance officer by social media platforms with over 50 lakh customers. All three personnel need to be residents in India.

As per the knowledge up to date on Twitter’s web site, Vinay Prakash is the RGO. Users can contact him utilizing an e-mail ID listed on the web page.

“Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042,” the web page additional mentioned.

Mr. Prakash’s title seems together with Jeremy Kessel, who’s the Global Legal Policy Director, based mostly within the U.S..

The firm has additionally printed its compliance report for the interval of May 26 to June 25. This was one other key requirement below the IT guidelines that got here into impact on May 26.

Twitter had beforehand appointed Dharmendra Chatur as its interim RGO for India as required by the IT guidelines. However, Mr. Chatur stepped down final month.

Twitter has been at loggerheads with the Indian authorities over the brand new social media guidelines. The authorities has confronted Twitter over deliberate defiance and failure to adjust to the foundations, regardless of repeated reminders.

Twitter, which has an estimated 1.75 crore customers in India, misplaced its authorized defend as an middleman in India, changing into chargeable for customers posting any illegal content material.

On July 8, Twitter had knowledgeable the Delhi High Court that it has appointed an interim chief compliance officer, who’s a resident of India, and that it’ll make an endeavour to fill the common place inside eight weeks as per the brand new guidelines.

It had additionally mentioned it was within the technique of appointing an Indian resident as its interim RGO and it anticipated to take action on or earlier than July 11 and particulars could be up to date on its ‘Help Page’.