Glitches in new IVRS irk Indane LPG customers
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Teething issues in Indane’s new IVRS liquefied petroleum fuel (LPG) refill reserving quantity launched on Sunday left many customers fuming. Many have been unable to make bookings from Monday because the system didn’t allow them to full the method.
“Though I tried several times, I could not go beyond selecting the language from my registered mobile number (RMN). I then tried my gas agency’s phone number so that I can ask them to make the booking but that was busy too. Hopefully, the issue will be sorted out in a few days,” stated Sivan, a senior citizen.
Many companies noticed irate shoppers flocking to their premises. “We got around 200 people today and when the numbers grew, they ganged up. They started cursing us, asking why the earlier IVRS had been disconnected without the new one becoming fully operational. We were asked to make the bookings on their mobiles,” stated a distributor in the town.
Not toll-free
Consumer activist T. Sadagopan stated the new IVRS was not a toll-free facility and shoppers needed to pay for each name.
“The least that they could have done is provide a free calling facility. They should have made the system to automatically transfer the calls to the new number when consumers dial it,” he stated and added that this was not the time to vary the quantity since Deepavali was across the nook.
Indian Oil Corporation Ltd. sources stated the problems have been being sorted out with the non-public telecom operator. “Our field officers and distributors called us and we kept a constant watch on the bookings. We usually get around 2.3 lakh bookings a day and on Monday by 6 p.m. we got 1.52 lakh bookings, which is a normal figure,” stated an official.
WhatsApp quantity
Meanwhile, many Indane shoppers took to creating bookings by way of the corporate’s WhatsApp quantity 7588888824.
“Consumers are being asked to switch over to WhatsApp. They have to save the number on their mobile phones and type Refill along with their 16 digit consumer ID. It is easy and free,” stated a distributor.
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