Cochin International Airport wins honour in airport service quality
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The Airport Council International, a world physique of airport operators, established the Roll of Excellence recognition to airports which, in the opinion of the passengers ascertained by a survey, constantly delivered wonderful providers, says a CIAL press launch
The Cochin International Airport has gained the Airport Council International (ACI) Director General’s Roll of Excellence honour in Airport Service Quality.
The ACI, a world physique of airport operators, established the Roll of Excellence recognition to airports which, in the opinion of the passengers ascertained by a survey, constantly delivered wonderful providers, stated a CIAL press launch right here.
Cochin International Airport has constantly delivered excellence in buyer service by profitable a number of awards over 5 years throughout the previous 10 years and is likely one of the six airports worldwide that can obtain the popularity this 12 months, stated ACI World’s director normal, Luis Felipe de Oliveira in a communication saying the popularity.
He stated in his letter to CIAL: “I am confident that you will continue to be a role model for airport service quality excellence and work with us to raise the bar in service standards and best practices within the industry.”
International requirements
CIAL managing director S. Suhas stated the ACI’s service quality programmes have been serving to the airport officers to make sure worldwide requirements in airport administration and the Roll of Excellence honour is a gesture from the worldwide organisation recognising CIAL’s dedication to the passengers.
He additionally thanked the Kerala authorities for the assist the airport acquired, particularly from Chief Minister Pinarayi Vijayan, who can be the chairman of the CIAL.
The award shall be introduced throughout the ACI Customer Experience Global Summit to be held on September 9, 2021 in Montreal, Canada.
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