Kerala Water Authority launches six IT-based initiatives
The initiatives are designed to streamline companies coping with grievance redressal, water provide interruption and file motion
Water Resources Minister Roshy Augustine on Monday formally launched six IT-based initiatives of the Kerala Water Authority (KWA) which might be designed to streamline companies coping with grievance redressal, water provide interruption and file motion. The initiatives are geared toward guaranteeing speedy service to shoppers and enabling them to entry KWA companies from the protection of their properties through the COVID-19 pandemic.
‘Aqua Loom,’ a software program developed by the KWA IT wing with the collaboration of the scholars of TKM Engineering College, permits shoppers to register their complaints on-line. The e-filing system is geared toward reworking KWA places of work into paperless places of work and networking them for brisk file motion.
Prompt billing data
The SMS alert service permits the KWA to promptly cross on the billing data to shoppers by way of SMS to cellular numbers notified together with the patron quantity. Once the patron pays the invoice, the receipt data additionally is shipped to the cellular numbers.
As a part of the IT initiatives, the KWA has launched Service Interruption Information System for passing on data to the shoppers concerning interruptions in water provide by way of SMS.
The State-run water utility has launched a Contractors’ Licence Management System for on-line registration, renewal, upgradation and charge fee for KWA contractors. On Monday, the KWA additionally formally launched its new web site, which offers data on KWA companies, initiatives and schemes.
Launching the initiatives, the Water Resources Minister underscored the necessity to deal with complaints pertaining to water provide promptly and with effectivity. The IT-based options will profit shoppers and in addition herald transparency within the companies provided by the KWA, Mr. Augustine mentioned.
T. K. Jose, Additional Chief Secretary (Water Resources) urged the KWA to make sure ”accuracy, pace and effectivity” in its companies. Mr. Jose additionally advised that the Blue Brigade, the KWA’s fault rectification service, needs to be prolonged to all districts.
Pranabjyoti Nath, Secretary, Water Resources, and KWA managing director S. Venkatesapathy have been additionally current.