New grievance redressal system out
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Chief Minister Edappadi K. Palaniswami has launched the Integrated and Inclusive Public Grievance CM Helpline Management System.
A press launch stated an built-in grievance redressal system had been established to make sure that these with numerous grievances needn’t go to varied departments.
“Each department has separate grievance redress centres and websites. At the district level, people’s grievances are being heard on Mondays; on ‘Manu Needhi Day’ every month; farmers’ and fishermen’s grievance redressal day; Amma scheme grievance redressal day; and pensioners’ grievance redressal day. Due to this, one person is being forced to go to various departments to get their issues redressed. Identical requests are being received at the district and State levels. Therefore, all grievance redressal centres have been brought under one set-up,” it stated.
The authorities will spend ₹69.21 crore on implementing this system. Chief Minister Edappadi K. Palaniswami opened the Helpline Call Centre, which has been constructed, at a value of ₹12.78 crore, on Rajiv Gandhi Salai at Sholinganallur. People can use the toll free quantity 1100 to register their grievances all through the day. They also can use the web sites, CMHelpline.tnega.org, and cmhelpline@tn.gov.in, and the CMHelpline Citizen cell software. The launch stated individuals might additionally attain out to the federal government by social media handles — @cmhelpine_tn on Twitter and CM-Helpline TN on Facebook. Aadhaar and ration playing cards are important to get grievances redressed.
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